Certificate in Microsoft Desktop Support

MCDST Certificate in Desktop Support

 Microsoft Certified Desktop Support

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Course Details

The MCDST Certificate in Microsoft Desktop Support course is the perfect course to launch your IT career.  The course will teach you the skills required to supply desktop support to users and to troubleshoot desktop environments on Microsoft operating systems.

Upon completion of the course you can rest assured your skills will be in demand as over 90% of the world’s PC’s operate on Microsoft Windows operating systems.

The sorts of jobs you can expect to go into once you are certified in Microsoft Desktop Support are Help Desk Technician, Microsoft Certified Desktop Support Technician, Customer Support Representative and PC or Technical Support Specialist.

Quicklinks > Qualifications | Study Plan | Study Details | Careers

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Qualifications


The Microsoft Certified Desktop Support Technician (MCDST) course is the ideal qualification to get your IT career up and running.  The certification from the course is industry recognized around the world.

MCDST is proof to potential employers that you have the skills to manage their Windows operating systems.

The course is split into two halves.  The first half will enable you to take exam 70-271 which will qualify you as a Microsoft Certified Professional.

Once you have completed the first exam you can then go on to take exam 70-272 to become qualified as a Microsoft Certified Desktop Support Technician.

The MCDST certification is the industry standard around the globe for Help Desk and Support Technicians.  Being a qualified Support Technician offers a fantastic profession with big earning potential.

By obtaining the MCDST certification you will demonstrate to potential employers that you have attained a proficient standard of IT skills and knowledge.

Study Plan
  • Managing access to shared resources
  • Troubleshooting TCP/IP
  • Application Support
  • Office Installation
  • Office Configuration
  • Outlook Configuration
  • Application Security
  • Desktop Support Technicians
  • Installing the operating system
  • Troubleshooting system start-up and user logons
  • Managing users and the Windows environment
  • Configuring and troubleshooting security policy
  • Configuring and troubleshooting devices and printing
  • Optimising performance
  • Configuring and troubleshooting printing
At the end of each chapter of the Microsoft Certified Desktop Support Technician course you may complete an optional assignment and submit this to your tutor.


Study Details

The average student manages to complete the course within approximately 120 hours of study time.

Note: The minimum computer hardware requirements for this course are;
  • CD-ROM
  • Super VGA (800 x 600) or higher resolution screen
  • Your operating system must be WindowsXP(SP2) or higher
  • 233MHz or faster processor Pentium III recommended
  • 128MB RAM or higher
  • 260MB of available hard disk space for installation

Careers

On completion of the course you can expect to be able to apply for positions as a Help Desk Technician, Customer Support Representative, PC or Technical Support Specialist and earn up to £35,000* per year.
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*Source: hays

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